Support

Report a bug

A tool produced the wrong thing, refused a file it should have taken, or the page misbehaved? Tell us and it gets fixed. Reports about a specific file are the most useful kind, because those are the ones we can reproduce.

Where did it happen?

What went wrong? (required)

What were you doing at the time?

Please do not paste anything confidential — and never attach the document itself. Its page count and rough size tell us far more than its contents would.

Email (optional)

Only used to ask follow-up questions about this report. No list, no newsletter.

What gets sent with this report

Page: not stated
Browser: unavailable
Version: PDF Love web

What makes a report easy to act on

01The tool you used and what you expected instead. “Split PDF gave me 3 files from a 10-page document” is enough to start on.
02Rough details about the file: how many pages, roughly how large, and which program produced it. Scanned PDFs and PDFs exported from Word behave very differently.
03Whether it happens every time or only once. Both are worth reporting; knowing which changes where we look first.
04Not the document itself. We cannot accept attachments and would rather not have them — if you need a file to demonstrate the problem, build a stand-in with the dummy PDF generator and tell us the settings you used.

Before you report

Two things account for most of what gets reported. A very large file can exhaust the memory your browser is willing to give a single tab — because the work happens on your device, a document that fails at 400 MB will often go through once split into halves. And a password-protected PDF has to be unlocked before any other tool can read it, which usually shows up as an unhelpful “could not open” message.